FAQ

Orders

  • Can I save the cart and return to it again?

    Yes, you can, create your favorite list by logging in or registering on the site.

  • Who has the right to use the ATCO website?

    Anyone can but remember if you are under 18 you will need a parent or guardian to complete the online payment.

  • How can I order from the ATCO website?

    Easily when you find what you are looking for, all you have to do is:

  • Is there a limited number of orders from the ATCO website?

    You can order without limits.

  • How can I make sure that ATCO receives my order?

    In the event that you receive a damaged or different merchandise, do not worry, just call the number 01503982 and we will investigate the reason. Once we find that it is factory error, we will replace it immediately.

  • Will my data be shared with third parties on the ATCO website?

    No. We respect your privacy and will not share your data with any third parties.

  • Can I actually see the product before I buy it online?

    Of course, you just have to visit one of the branches of Al-Haidary Trading Corporation and our experts will be happy to assist you.

  • What happens if I complete the payment and can't continue shopping?

    Click on the Continue Shopping button on the checkout page or click on the ATCO logo.

  • If I order a bulky product, will someone help me install it?

    Yes, we will be happy to assist you, but at a specific nominal cost.

  • How long does ATCO keep a record of my payments and purchases?

    We keep this information in your account, and this is secure and unknown to any third party.

  • What can I do if I made a payment and was not directed back to the website?

    This cannot happen. If this happens, take a picture of the error message that appears to you and send it to this e-mail address.

Shipping and Delivery

  • What are the ATCO delivery locations?

    We deliver our products in Sana'a, Ibb and Aden, and we hope to cover the rest of the governorates soon.

  • What is the cost of delivery?

    It starts at five dollars and goes up to the region from the main store.

  • Do I have to show my ID card or anything that proves my identity when receiving the application?

    Yes, you must be a valid ID or ID holder in front of the delivery person to make sure that we deliver to the right person.

  • What is the period available to replace any of my requests?

    Only three days from the date of receiving the application.

Warranty

  • What is the warranty period for the product?

    Warranty for a full year in the event of a technical defect or malfunction.